"How do I redeem a Kickstarter reward code?"

A step-by-step illustrated guide to redeeming your digital episodes and activating your Kickstarter reward passes on the Gizmoplex. 

Don't worry: it's easy!

Let's start at the beginning:

1. You'll get an email letting you know that new rewards are available.

The email will be sent to whatever address is linked to your BackerKit reward survey, and will come from no-reply@s.backerkit.com. It should look something like this:

If you don't see it, search your e-mail for messages from no-reply@s.backerkit.com: it might be caught in junk mail. If that doesn't work, you can always have the email sent again by providing the email address for your pledge here.

2. Click the link in the email to log into BackerKit.

Once you follow the link, your web browser will open to your personal Digital Downloads page on BackerKit, which should look something like this:

All of your available digital rewards will be listed on this page, including any DIGITAL EPISODE COLLECTIONS and your GIZMOPLEX PASS rewards. Next to each listed reward, you'll see instructions on how to download or claim that specific reward.

3. Click your unique link to redeem your Gizmoplex reward code.

When you click the reward link on BackerKit, you'll be taken to the Gizmoplex.com website to redeem the reward and connect it to your Gizmoplex account. You'll see a screen that looks like this:

4A. If you have a Gizmoplex.com or VHX account, SIGN IN instead of creating a new account!

If you've ever redeemed a digital episode reward from our Season 11 Kickstarter or Season 12 Pledge Drive, you probably already registered a VHX account – which is now your Gizmoplex account. But if you did get digital episode rewards from us in the past, and you remember streaming or downloading them, it means you did set up a VHX account, so click the LOG IN link at the top right of the page:

  • If you don't remember your password, click Forgot your password? to have it reset.
  • If you don't remember what email address you used in the past, that's OK! Just use the same email address you used for your Kickstarter pledge and BackerKit survey. 
  • If your previous digital episode rewards are in a different account, the support team at Vimeo can help you merge them into your new account.

4B. If you don't have a Gizmoplex.com or VHX account, create one.

Please be sure to use an email address you check often, since VHX will send you email updates whenever we add new content and episodes to your personal collection.

5. Click the REDEEM NOW button to claim your digital episodes!

Once you do, you'll see a confirmation screen that looks something like this:

You'll also receive an email that looks something like this:

Be sure to save this email somewhere that you can find it again later, since that "Start watching" button will always help you get back to this reward!

6. Click START WATCHING to view the reward.

When you click the Start Watching button in your confirmation email or in your web browser, you'll be taken to a page where you can see all of the videos and/or livestream tickets that you've claimed.

That should look something like this:

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